Operating, maintaining and enhancing a SAP solution is crucial to ensure a stable and reliable environment for your business operations. With SAP Managed Services Augmentis extends its service offering to cover the entire Application Lifecycle.
Application Management Services (AMS) for SAP Solutions
Augmentis offers a hybrid approach to augmenting your SAP AMS capability. The degree to which services are handled remotely depends on the nature of the task. Augmentis does not offer one inflexible delivery model but instead tailors AMS offerings according to the current need of its clients, i.e. Augmentis continuously adjusts the AMS environment to changing requirements and expectations of our clients.
This approach requires a scalable AMS infrastructure which allows us to quickly and easily adjust to changing conditions. Augmentis uses best-in-class technology solutions to enhance your AMS infrastructure. Our solutions, backed by real people, just a phone call away, provides you with the capability to confidently operate and control your Application Management Services:
- Web-based User Interface (no deployment required)
- Ticket processing and monitoring for incidents, problems and changes
- SAP System Monitoring using build-in or customized checks
Service Level Reporting (SLA) for
- · Service Level Agreements
- · System Availability
- · System Performance
Cloud-based SAP Basis support services
Augmentis offers cloud based SAP Basis Support to our customers enabling comprehensive maintenance and on-demand support services by our highly experienced SAP consultants. Our SAP Basis Practice utilizes high quality and cost-effective consulting services. We provide client advisory services covering SAP’s full life cycle. We have a dedicated team of Basis consultants based in both Bangkok, Thailand as well as Singapore. Our cloud based solution enable a cost effective opportunity to utilize Augmentis’ extensive knowledge of our consulting team without sacrificing quality.
Our portfolio of Basis support includes the entire SAP Technical Life Cycle (we can of course offer personnel onsite to supplement the client’s support team), or completely remotely to best match the client’s needs. Our infrastructure is operational out-of –the box and provides a comprehensive set of automated tools such as service level reporting, documentation, change management and control, and ticketing & alerting.
Augmentis’ SAP Basis Support includes:
- SAP Project Implementation support
- SAP Upgrades (Technical & Functional)
- OS/DB migration
- System Monitoring and Performance Tuning
- Disaster and Recovery
- HW Sizing and capacity planning
- Support and expert consulting
Supported SAP solutions and products:
- SAP ERP 6.0 Enhancement Package 6
- SAP NetWeaver
- SAP Enterprise Portal
- SAP BW
- SAP BI (Business Objects)
- SAP Solution Manager
- SAP PI (XI)
- SAP Mobile
- SAP Nakisa
- RDBMS (Oracle, DB2, SQL, Sybase)
Why Upgrade? Upgrading to SAP ERP 6.0 not only delivers powerful new functionality; it also allows organizations to benefit from SAP’s new enhancement package strategy. With SAP enhancement packages, you can implement innovations from SAP when you need it – without having to run a major upgrade project. With the service-enabled SAP ERP 6.0, organizations also have the required foundation for enabling enterprise SOA and future business innovation. Companies that upgrade to SAP ERP 6.0 can put enterprise services to work immediately to solve business problems.
Augmentis has proven track record performance in many SAP Upgrades; ask us for our references, or call for a consultative chat about your plans to upgrade.
Augmentis’ SAP upgrade solutions offer customized support for your upgrade, including:
- An upgrade assessment to evaluate scope, current system status, upgrade complexity and dependencies.
- Consulting services to review your upgrade plan and approach for in-house projects.
- An upgrade of your SAP business applications and associated tools.
- Applying release upgrades to help ensure compatibility with new operating systems and databases.
- Delta sizing of your infrastructure to accommodate the new release.
- Unicode conversion of the SAP applications and the underlying database.
- Migration of platform-related infrastructure, including major changes to hardware, operating system and database.
- Functional upgrade deployment.
With SAP Development Services Augmentis offers development and programming resources for enhancements of your SAP environment. Our programmers will develop enhancement based on your input – both onsite and remotely.
Augmentis’s deep skills in java, dot net, and other software development languages, combined with our deep knowledge of most primary database infrastructure and languages, allows easy integration of SAP and other environments. Augmentis provides you with integration capabilities to non-SAP applications such as web-based data entry to SAP, legacy interfaces, mobile applications, etc.